Privacy Policy

Hamilton International Airport is committed to protecting the privacy of individuals.

How Information is Collected and Used

Hamilton International Airport collects personal information that is voluntarily provided by you, including when using certain portions of this website; such as ‘contact us’ or other forms used to improve the customer experience. This information is collected for the purpose in which it was given, including to respond to your inquiry or to provide information about Hamilton International Airport. By providing us with your personal information, you consent to the use of your personal information in accordance with this privacy statement. From time to time, Hamilton International Airport will disclose personal information to third parties in accordance with this privacy statement or as permitted or required by applicable law.

Cookies and Log Files

Cookies are data files sent to your web browser and stored on your hard-drive when you visit certain websites. This enables a company to track your visit to the site. Hamilton International Airport uses per-session cookies. Per-session cookies track your usage on our website during the current visit only and are deleted once you exit the site. Hamilton International Airport has log files, which records the IP address of your computer. Hamilton International Airport uses log files to track the number of hits to its website.

If you would like to deactivate cookies, please see below for links that provide detailed information for cookie deactivation in commonly used browsers:

Mozilla Firefox

Internet Explorer

Google Chrome

Safari

Storage of and Access to Personal Information

Personal information submitted through ‘contact us’, through email, or by other means is retained only for so long as is necessary for the purposes set out above, or as otherwise permitted or required by applicable law. When no longer required, we will destroy, erase or de-personalize the personal information. Legal requirements may necessitate our retaining some or all of the personal information for a period of time that is longer than we might otherwise hold it. Personal information submitted through ‘e-commerce’ is kept on a database. Upon request, Hamilton International Airport will provide you with access to any of your personal information it has collected, unless as otherwise permitted or required by applicable law. Requests for access to personal information should be sent via email through the ‘contact us’ portion of the website. Personal information will be updated or deleted at your request, except as otherwise permitted or required by applicable law. With respect to video surveillance, we may be inhibited from fulfilling disclosure requests in whole or in part if doing so will compromise airport security or breach the privacy rights of other individuals. Your information may occasionally be processed outside of Canada for the purposes of system maintenance and support or for the purposes of international security and crime prevention. In such instances, the governments, courts or law enforcement or regulatory agencies in these jurisdictions may be able to obtain disclosure of your personal information in accordance with their laws.

Security

Hamilton International Airport does not represent, warrant or guarantee that personal information is protected from loss or misuse, including misuse of third parties, nor the accuracy of the information provided. Hamilton International Airport has taken security measures with respect to the storage of personal information in the attempt to maintain the safety of such information.

Links

This website contains links to third party sites. Hamilton International Airport is not responsible for the collection of personal information nor the privacy of such information on third party sites.

Video Surveillance

Hamilton International Airport may collect static or moving images of you via closed-circuit television (CCTV) or surveillance systems located in and around the airport. Hamilton International Airport may use CCTV/surveillance imagery for a number of purposes including but not limited to the following:

  • To maintain the safety and security of the airport for our passengers, colleagues, contractors and stakeholders
  • To monitor flows and demand throughout the airport to optimize resourcing and passenger experience
  • To support the effective management of the airport operation and any incidents
  • For investigative purposes or as evidence to support any formal follow-up to airport incidents
  • To ensure compliance with regulatory requirements
  • In response to a subject access request

CCTV and surveillance imagery may be disclosed to, handled and used by personnel, airlines, border system operators, police/security services, border authorities and/or third party service providers to maintain a safe, secure and efficient airport operation.

Under normal circumstances, your information could be retained for up to 30 days after which point it will be deleted. Imagery required for investigative or evidential purposes may be retained beyond the 30 days.

Facial Biometrics

Hamilton International Airport is currently completing a pilot project to monitor passenger flow through the facility.  One of the ways we are doing this is by capturing and processing facial biometrics. Facial biometrics are made by capturing images of your face and taking measurements to create a template that is unique only to you. All data is processed in accordance with the principles set out in data protection legislation to protect your privacy.

Contact Us

Please note that we may update this Privacy Policy from time to time to reflect changes in our privacy practices by providing you with notice of the change. Notice includes but is not restricted to posting a link to the new Privacy Policy, posting a new set of Privacy Policy at flyhamilton.ca/privacy-policy/, or sending you a link to the amended Privacy Policy via contact information you have provided to us. Such change will be effective with respect to your use of our site or services after Hamilton International Airport has given notice of the change. Please review the Privacy Policy periodically to see whether it has changed. Any use of our site or services by you after we provide notice to you constitutes your acceptance of those modifications.

If you have any questions or concerns with respect to this privacy statement, please send us an email. Or download our complete privacy policy here.

Thank you for being part of the Hamilton International Airport community, we look forward to hearing your thoughts.