Accessibility

Hamilton International Airport is committed to providing an accommodating and trouble-free airport experience to persons with disabilities and special needs.

John C. Munro Hamilton International Airport is subject to the Canadian Transportation Agency Accessible Transportation for Persons with Disabilities Regulations.

If you have any questions or concerns, please email us at info@flyhamilton.ca or call 905.679.1999.

Accessible Ground Transportation

There are a number of accessible ground transportation options available in and around the city of Hamilton. Ground transportation, including shuttles, limousines, taxis, buses and service cars, should be pre-arranged with the service provider ahead of time to ensure an accessible vehicle is ready to take you to or from the Airport. For more information on ground transportation options to/from Hamilton International, please visit our Ground Transportation page.

DARTS is a door-to-door transportation service employing wheelchair accessible buses, vans, MVs and contracted taxi services when appropriate. DARTS works under contract to Accessible Transportation Services (ATS), a department of the Hamilton Street Railway (HSR). To learn more about the DARTS reservation process, please click here.

For travellers interested in renting a vehicle with accessible services/features, please contact the rental car company directly for more information.

Parking

Our terminal parking facilities are fully accessible with designated parking spots. To use one of these spots, please ensure your valid Accessible Parking Permit is displayed and clearly visible on the vehicles sun visor or front dash. Curbside pick-up and drop-off is also available; however, no vehicle can be left unattended in these areas. To review an image of our parking facilities, please click here.

Curbside Assistance

Hamilton International Airport is pleased to provide assistance to and from the Airport curbside. Areas for immediate loading and unloading of guests are available on the public curb located directly in front of the air terminal building as indicated by signage. Our staff will provide assistance from the Airport curbside to the check-in area and/or upon arrival from the general public area inside the air terminal building to the curbside zone outside.

Travellers who require special assistance may email their request to oc@flyhamilton.ca or by contacting us directly at 905.679.1999 ext. 2260. Please include the following information in your request:

  • Nature of Special Needs Assistance
  • Date of Travel
  • Airline and Flight Number or Destination
  • Time of Arrival at Airport Curbside
  • Traveller Name
  • Phone and Email Address
  • Name of Person Arranging Assistance (if different from Traveller Name above)
  • Phone and Email Address
  • Vehicle Description (Make, Model, Colour)

While Hamilton International does its best to accommodate all passengers, we strongly suggest that you also contact your airline at least 48 hours prior to travel regarding your special needs to allow time for your requests to be fulfilled.

We recommend travellers review their airline’s check-in, cut-off and boarding time requirements prior to arriving at the Airport. For more information, please click here.

Airline Assistance

If you are flying in or out of Hamilton International Airport, it is important to contact the airline you are travelling with beforehand to let them know that you require special assistance. The airline representatives will be able to provide information on the use of wheelchairs, passenger escort services, transportation within the Airport, and support with the check-in and boarding process as well as arrival at your final destination. While Hamilton International does its best to accommodate all passengers, failure to pre-arrange assistance may result in a delay in service. We strongly suggest that you contact your airline at least 48 hours prior to travel regarding your special needs to allow time for your requests to be fulfilled. We also recommend travellers review their airline’s check-in, cut-off and boarding time requirements prior to arriving at the Airport. For more information, please click here.

Wheelchairs

Hamilton International is fully wheelchair accessible. Airlines operating out of the Airport have wheelchairs available for passengers.

Washrooms

All washrooms at Hamilton International Airport have a wheelchair accessible toilet. You will find them in the following areas:

  • Check-In/Ticket Counters (includes four private, family-style accessible washrooms)
  • Domestic Arrivals Area
  • International Arrivals Area
  • Departures Lounge
Designated Relief Areas for Service Animals and Pets

Designated relief areas for service animals and pets are available both pre and post-screening.

Pre-Screening Location: There is a designated relieving area for service animals and pets located directly outside the Arrivals doors of the air terminal building. To access this area from inside the terminal, proceed past the car rental counters and use the Arrivals exit.

Post-Screening Location(s): Each of the washroom facilities in the Departures Lounge are equipped with a designated relief area for service animals and pets.

At the Screening Checkpoint

The Canadian Air Transport Security Authority (CATSA) is a Crown corporation responsible for securing specific elements of the air transportation system – from passenger and baggage screening to screening airport workers. CATSA recognizes that travel can be challenging for passengers with special needs. For general information about planning your trip and what to do at the screening checkpoint, please click here.

Additional Information and Resources

The Canadian Transportation Agency works to ensure that federally regulated (air, rail, marine and interprovincial bus) transportation services and facilities in Canada are accessible to persons with disabilities. The Agency provides publications and checklists to help you plan travel that meets accessibility requirements. If you run into problems while in transit and cannot resolve them directly with your transportation service provider, the Agency can help you resolve a wide range of transportation disputes. The Agency’s Accessible Transportation website includes information on the carriage of mobility aids on planes, trains and ferries, FAQs on accessible transportation, an email newsletter for persons with disabilities, a guide to accessible travel entitled, Take Charge of Your Travel: A Guide for Persons with Disabilities, and a list of accessible transportation links.

For more information and guidance about accessible travel and the CTA’s dispute resolution services, please contact info@otc-cta.gc.ca.