FAQ
Parking FAQ
Below you will find answers to the most frequently asked questions (FAQ) about parking at Hamilton International.
Your Account Access
A one-time passcode (or OTP) is a single-use, 6-digit access code which replaces a traditional password. Due to industry trends and increased security measures, we no longer use standard passwords. Instead, whenever you log into your account, you’ll receive a new one-time passcode, which you will be required to enter to access your account.
You will receive your one-time passcode via email. Simply copy and paste or manually enter the 6-digit code into the required field to proceed with your booking and/or access your account.
Your security is our top priority. Unfortunately, traditional passwords are not always secure enough to prevent unauthorized access to your account, which is why we take extra measures to add another layer of protection. Our system is 100% password-free meaning you won’t need to remember a password and you’ll have peace of mind knowing your personal information is safe.
Your one-time passcode is valid for 15 minutes and can only be used once. Our system generates a new and unique access code each time you make a booking or access your account.
You might experience difficulties if your device is set to use saved passwords. Please delete the password for the Hamilton International website from your browser settings’ list of saved passwords. Once deleted, please request a new one-time passcode and use it to log in.
Making A Booking
Bookings can be made up to 12 hours before arrival at the Airport. If you are outside of this allowable lead time, please take a ticket at the parking lot entrance (subject to availability).
Parking reservations require a minimum duration of 24 hours. If you plan to park for less than 24 hours, please take a ticket at the parking lot entrance (subject to availability).
If there is no availability for your desired dates, the parking lot is likely fully-booked or you may not meet the booking conditions. Parking reservations require a minimum duration of 24 hours and cannot be booked less than 12 hours in advance of your arrival at the Airport.
If you have not received a copy of your booking confirmation to your email, please check your spam folder. If it is not there, please go to Manage My Booking and select the option to resend the email. If you are still experiencing issues, please get in touch with us at parking@flyhamilton.ca.
Managing Your Booking
Please visit accounts.flyhamilton.ca and log in to access your bookings.
Please log in to Manage My Booking and select the option to view and print your receipt. If you are still experiencing issues, please get in touch with us at parking@flyhamilton.ca.
Parking reservations can be amended or cancelled through Manage My Booking up to 24 hours prior to your booking entry time at no charge. Please be advised that parking reservations cannot be amended or cancelled once you have entered the parking lot and activated your reservation.
If you are travelling in a different car, please update your license plate number to make entry and exit seamless. You can do this either through Manage My Booking or by contacting us at parking@flyhamilton.ca.
If your parking reservation is pending, it is possible that there is an issue with your method of payment. If this occurs, please check with your bank. Please do not make another reservation or your booking may be duplicated.
Using Your QR Code
Please pull up to the parking lot entrance and scan your QR code at the entry gate. The gate will open automatically and you can then proceed to the lot and park your vehicle in any available spot. For optimal experience, we recommend scanning the QR code from your mobile device.
Please scan your QR code at the exit gate. For optimal experience, we recommend scanning the QR code from your mobile device. Our system will then verify the booking and will either open gate or display a charge if you have stayed longer than originally booked. If a charge displays, you must pay by credit card at the exit before the gate will open.
If you have stayed longer than originally booked, a charge will display at the exit gate once you scan your QR code. If a charge displays, you must pay by credit card at the exit before the gate will open.